The CWU says Royal Mail is losing about 400 workers a week after introducing DM26, with staff warning of heavier workloads and service problems at hundreds of offices.
01Summary
- 01The Communication Workers Union says around 400 postal workers a week are leaving Royal Mail, up from about 330 a week before DM26 was introduced.
- 02DM26 has been rolled out in about 1,000 of Royal Mail's 1,200 delivery offices and the union says it is working in around 500 but causing problems in hundreds more.
- 03Royal Mail says the system is 90% complete and claims it is now delivering to 95% of UK addresses every day, up from 88% before the roll-out.
- 04The company says it will hire 22,000 temporary workers for Christmas and plans to cut 2,500 head office and support roles by the end of 2027.
- 05Ofcom has fined Royal Mail more than £37m in the past three years for missing delivery targets.
02Why it matters
The row raises questions about whether Royal Mail can keep letters and parcels moving reliably through Christmas. It also matters because staffing changes and delivery failures affect customers, workers and the company's costs.
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